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《如何有效地用英語電話溝通？.ppt》由會員上傳分享，免費在線閱讀，更多相關(guān)內(nèi)容在教育資源-天天文庫。
1、如何有效地電話溝通？Selina2015-6-41、電話溝通的重要性和一客戶聊天，客戶說每天會收到上千封來自中國的郵件,每封郵件花費的時間是一兩秒。這么多郵件中，很有可能我們精心寫好的郵件就石沉大海，這時候電話的重要性就可想而知了。2、撥打電話前的準(zhǔn)備工作1.目標(biāo)要明確：我的電話是要打給誰？2.主題要明確：打電話的目的是什么？3.電話溝通中可能會遇到的問題，及解決方法：1）對方語速太快。2）聽不太懂對方講的什么。3、有效溝通技巧Listen(聆聽）：認(rèn)真傾聽，如實在聽不懂，引領(lǐng)對方跟著你的思路走，把握主動權(quán)?；蛘哒f"iunderstandwhatyousaid,butcoul
2、dyousendanemailtometoconfirm,please?"Express（表達(dá)）:目的要明確，主題要集中。Write（列出清單）：簡單明了。Smile（微笑）Polite（禮貌）4、常用電話用語MayIspeaktoXX?Yes,thisisXXspeaking.Who'sspeaking,please?I'msorry,heisnotinnow."Wouldyouliketoleaveamessage?XXisonanotherlinenowHoldthelineamoment,pleaseWillyouaskhimtocallmebacklater?Iwa
3、scutoff.Willyouconnectmeagain?We'llcallyoubackinafewminutes.Willyouhangupandwait,please?Wouldyouspeakalittlelouder?Couldyouputthatinmorespecificterms?Imnotsurewhatyoumean.Imsorry.Icouldntfollowyou.ImafraidIdidntunderstandthat.Couldyousaythatagain,please?緊急情況表達(dá)：It’surgent.CouldIhavehermobile
4、phonenumber?CouldyoutellmewhereIcanreachher?Thisisanemergency.Ineedtogetincontactwithhimrightnow.對方不在表達(dá)：It’snothingimportant。It’snothingurgent.Thankyou,good-bye.I’llcallheragain.I’llcallbacklater.PleaseaskXXtocallmeback.CouldyoutellhertocallXXassoonaspossible?CanIleaveamessage?Couldyouaskhi
5、mtotocallmeback?Letmecallbacklateragain.Thankyou.接到老外電話：Who'scalling,please?Who'sspeaking,please?MayIhaveyourname,please?MayIaskyourname?MayIaskwhoscalling,please?Whoisthatspeaking?結(jié)束語：Thankyouforcalling.Nicetalkingtoyou.Callmeagainanytime.I'malwaysgladtohearfromyou.Thanksforreturningmycall
6、,good-bye.Let'skeepintouch,good-bye.祝大家單子多多！Thankyou!
