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1、AbstractAbstractThisstudyadoptstheMouseLabtechnologyofthedecisionprocessmethod,usingtheaffairofbuyingclothesasthetasktofindouthowthecustomerswithdifferenterceivedriskaboutonlineshoinrocesstheonlinecomnients.pppgpPreliminarysurveyisusedtoveri
2、fytheefectivenessof1:heerceivedriskpuestionnaire.Accordintotheresultscustomerswithdifferenterceivedriskareqg,pdividedintothreerouswhoarenamedhiherceivedriskroumiddleerceivedgg,ppgpp.Twereinvtriskrouandleasterceivedriskrouheitedtothenexexeriment.g
3、ppgpypTherearenineexerimentconditionswithdiferentonlinecommentsaboutthepcoustume.Firstanalzintheeffectoferceivedriskhihestdleleastand,ygp(g,mid,)commentsallositibveallobectiveallneativeontheinformationrocessin.The(p,j,g)gpresultsshowthat:lWhe打allth
4、ecommentsareositivetherocessi打timeandthe)p,g(pnumberofclicksofrouwithleasterceivedriskaresinificantllessthanrougppgygpwithhihesterceivedrisk2Whenallthecommentsareobective,therocessingp.jpg()timeandthenumberofclicksofgroupshavenosignificantdi
5、ferences.(3)Whe打allthecommentsarenegative,theprocessi打gtimeofgroupwithleastperceivedriskaresinificantlylessthanrouwithhihesterceivedrisk.Butthenumberofclicksggpgphavenosinificantldifferencebetweenrous4henallthecommentsaregygp.W()positive,thepurcha
6、sedecisionlevelofgroupwithmiddleperceivedriskare'sin打cautitetwouieare^bcijtiveandgiyhih化anohrrous.5WheaaUjggp()neativetheurchasedecisionlevelofroushavenosinificantldifference.g,pgpgySecondanalzingthehowtheerceivedriskhighestmiddleleastbehave,yp(,,
7、)undersixkindofmixedcommentsontherocessinofdecisio打makin.Theresultspgg’showl:hat:lTheprocessintimeandthe打umberofclicksof化ethreegroupsdont()ghavesignificantlydiferenceunderthesesixmixedcomments.(2whe打thenegative