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1、HOTELTERMINOLOGY&ABBREVIATION酒店術(shù)語與縮寫A.DEPARTMENT:部門1、GeneralManager:GM總經(jīng)理2、DeputyManager副總經(jīng)理3、ExecutiveOffice總經(jīng)理辦公室4、PersonnelDepartment人事部5、SalesDepartment銷售部6、PublicRelationDepartment:PR公關(guān)部7、FrontOfficeDepartment:FO前廳部8、HousekeepingDepartment:HSKP管家部9、Laundr
2、yDepartment洗衣部10、FoodandBeverageDepartment:F&B餐飲部11、AccountDepartment/FinancialDepartment財務(wù)部12、PurchasingDepartment采購部13、TrainingDepartment培訓(xùn)部14、EngineeringDepartment工程部15、SecurityDepartment保安部16、Computerroom電腦房17、Publicarea:PA公共區(qū)域18、Dutymanager值班經(jīng)理B.ADDRESS:稱
3、呼1、GeneralManager:GM總經(jīng)理2、DepartmentHead:DH部門經(jīng)理3、Directorofsales:DOS銷售總監(jiān)4、FrontOfficeManager:FOM前廳經(jīng)理5、AssistantFOM:AFOM前廳副經(jīng)理6、AssistantManager:AM大堂副理7、Supervisor主管8、AssistantSupervisor副主管9、Captain/ShiftLeader領(lǐng)班10、Financialcontroller:財務(wù)總監(jiān)C:FrontOfficeSection前廳各分
4、部1、Reception:Recp(Receptionist)接待處2、Reservation:Rsvn訂房部3、Concierge/Bellcounter禮賓部4、Operator總機5、BusinessCenter:BC商務(wù)中心6、Frontofficecashier:FOC前廳收銀7、Transportation租車服務(wù)8、Mail&Information郵件及問詢D:FrontOfficeTerminology:前廳術(shù)語1、Check-in:C/I入住2、Check-out:C/O退房3、Register/
5、pre-registration提前登記4、RegistrationCard:RC登記卡5、PassportNumber護照號碼6、Nationality國籍7、ArrivalDate:ARR抵店日8、DepartureDate:DEP離店日9、Dueout:DO預(yù)離10、RoomRate:RMRT房價11、ServiceCharge:SVCCHG服務(wù)費12、GovernmentTax政府稅收13、SingleRoom/KingSizeBed單人房14、DoubleRoom/TwinRoom雙人房15、Suite套
6、房16、PresidentialSuite總統(tǒng)套房17、VacantClean:VC空凈房18、OccupiedClean:OC占用房19、OutOfOrder:OOO壞房20、OccupiedDirty:OD占用臟房21、VacantDirty:VD空房臟房22、Assign:AS分房23、MasterCard/key萬能鑰匙24、LockRoom鎖房25、DoubleLock反鎖26、Skipper跑單27、Discount:IS折扣28、Tariff房價29、Brochure小冊子30、CreditCard信
7、用卡31、Deposit押金32、Booking-Reservation預(yù)訂34、Message留言35、Massage按摩36、Fax傳真37、Cable電掛38、Computer電腦39、Telegram電報40、Luggage/Baggage行李41、Parcel包裹42、RoomChange換房43、SafetyBox/SafeDepositBox保險箱44、Cash現(xiàn)金45、Signature簽名式樣46、GuestFolio客單47、Traveler’sCheque(Check)旅行支票48、Forei
8、gnExchangeService外幣兌換服務(wù)49、CoffeeShop咖啡閣50、Bar酒吧51、ShoppingArcade商場52、HealthCenter健康中心53、ChineseRestaurant中餐廳54、WesternRestaurant西餐廳55、Lobby大堂56、BallRoom舞廳57、BanquetRoom宴會廳58、Multi-