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1、接聽(tīng):Hello/Goodmorning/...自報(bào)姓名:(Thisis)...speaking.問(wèn)對(duì)方姓名:Who'sthatspeaking?好久不見(jiàn)的老朋友:Hey,it'syou!/Fancyhearingfromyou!寒暄:Howareyou?回答對(duì)方問(wèn)候:Fine.Thankyou./Prettywell.Thanksalot./Notbad./Couldn'tbebetter.其它客套話:Howisyourbusiness?/Howarethingsgoingonwithyou?/Howisyo
2、urfamily?轉(zhuǎn)接找別人的電話:Holdon,please./Justamoment.Iwillswitchthelinetohim./Letmeputthroughtohim.別人不在:Heisnotathisdeskrightnow.Couldyouleaveamessage?/Couldyoucallhimlater?/Couldyoupleasecallhismobile?感謝來(lái)電:Thanksforcalling./Nicetohaveyourcall./Pleasedtotalkwithyou.
3、告別:Talktoyoulater./Takecare./Byebye./Seeyou.回應(yīng)感謝:Youarewelcome./Mypleasure.或者:情況(一)打電話的人找的是你自己打電話來(lái)的人你(接電話的人)IsDaisythere?(Daisy在嗎?)Speaking.我就是。Thisisshe.我就是。(注:男的用"Thisishe.")You'respeaking/talkingtoher.你正在跟她說(shuō)話。(注:男的用"You'respeaking/talkingtohim.")ThisisDai
4、sy.我就是Daisy。That'sme.我就是。情況(二)打電話的人要找的人不在打電話來(lái)的人你(接電話的人)MayIspeaktoMr.Gates?(請(qǐng)問(wèn)Gates先生在嗎?)He'snothererightnow.他現(xiàn)在不在這里。He'sout.他出去了。He'sinameetingrightnow.他現(xiàn)在正在開(kāi)會(huì)。You'vejustmissedhim.你剛好錯(cuò)過(guò)他了。He'sjuststeppedout.他剛好出去了。情況(三)打電話的人要找的人不在,問(wèn)對(duì)方是否要留言打電話來(lái)的人你(接電話的人)CanI
5、talktoMark?(我可以跟Mark講話嗎?)He'soutonhislunchbreakrightnow.Wouldyouliketoleaveamessage?他出去吃午飯了,你要留言嗎?He'snotavailablerightnow.CanItakeamessage?他不在,我可以幫你傳話嗎?情況(四)打電話的人問(wèn)他要找的人何時(shí)回來(lái)打電話來(lái)的人你(接電話的人)Doyouknowwhenhewillbeback?你知道他什么時(shí)候會(huì)回來(lái)嗎?I'msorry.Idon'tknow.抱歉,我不知道。Ihav
6、enoidea.我不知道。Heshouldbebackin20minutes.他應(yīng)該二十分鐘內(nèi)會(huì)回來(lái)。情況(五)打電話的人問(wèn)他要找的人在哪里打電話來(lái)的人你(接電話的人)Doyouhaveanyideawhereheis?你知道他在哪里嗎?Sorry.Idon'tknow.抱歉,我不知道。He'satworkrightnow.Doyouwanthisphonenumber?他現(xiàn)在在上班。你要不要他的電話號(hào)碼?情況(六)打電話的人要找的人不在,愿意接受對(duì)方的留言打電話來(lái)的人你(接電話的人)CanIleaveames
7、sage?我可以留個(gè)話?Yes.Goahead,please.可以,請(qǐng)繼續(xù)。Ofcourse.HoldonforjustasecondsoIcangrabapenandpaper.當(dāng)然,稍等一下讓我拿個(gè)紙筆。Sure,ifyoucanexcusemeforjustasecond.Letmefindapieceofpapertowriteitdown.當(dāng)然,如果你可以等我一下下,讓我找張紙寫下來(lái)。情況(七)接受對(duì)方留言時(shí)聽(tīng)不清楚,希望對(duì)方重復(fù)打電話來(lái)的人你(接電話的人)Whenhecomesback,canyou
8、havehimcallmeat(206)5551212?他回來(lái)后,能不能讓他打(206)5551212這個(gè)號(hào)碼給我?Canyourepeatagain,please?能不能請(qǐng)你再重復(fù)一次?(Say)Again,please?再說(shuō)一次好嗎?Pardon?抱歉。(請(qǐng)?jiān)僬f(shuō)一次)Comeagain,please?再說(shuō)一次好嗎?I'msorry?抱歉。(請(qǐng)?jiān)僬f(shuō)一次)情況(八)對(duì)方希望留話,怕聽(tīng)錯(cuò)