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1、寧夏大學(xué)碩士學(xué)位論文中國(guó)電信中衛(wèi)分公司營(yíng)銷渠道管理研究姓名:饒釗申請(qǐng)學(xué)位級(jí)別:碩士專業(yè):工商管理碩士指導(dǎo)教師:黃立軍201204摘要隨著中國(guó)電信業(yè)的重組,各運(yùn)營(yíng)商之間的競(jìng)爭(zhēng)變得越來(lái)越激烈。重組后形成了三足鼎立的局面,新的移動(dòng)、新的聯(lián)通、新的電信都擁有全國(guó)性的網(wǎng)路資源,而且規(guī)模和實(shí)力都很相近,都具備全業(yè)務(wù)經(jīng)營(yíng)能力和較強(qiáng)的競(jìng)爭(zhēng)力。中國(guó)電信面臨著前所未有的壓力,同時(shí)也隱藏著很多商機(jī),如何在激烈的競(jìng)爭(zhēng)格局下,實(shí)施企業(yè)的戰(zhàn)略規(guī)劃,營(yíng)銷渠道起著至關(guān)重要的作用。隨著固網(wǎng)收入的不斷下滑,移動(dòng)市場(chǎng)由中國(guó)移動(dòng)占主導(dǎo)地位,如何能在競(jìng)爭(zhēng)激烈3G時(shí)代環(huán)境下,實(shí)現(xiàn)企業(yè)利益的最大化,提高企業(yè)效益,是
2、企業(yè)十分重視的。因此,不僅要大力發(fā)展有影響力的代辦渠道經(jīng)營(yíng)電信的業(yè)務(wù)外,還要加強(qiáng)自有渠道資源的整合,提高自有渠道管理能力、營(yíng)銷水平以及渠道營(yíng)銷人員的綜合素質(zhì),不斷在市場(chǎng)中競(jìng)爭(zhēng)中占據(jù)更多的市場(chǎng)份額。本文主要通過(guò)中國(guó)電信中衛(wèi)分公司渠道的現(xiàn)狀、存在的問(wèn)題以及競(jìng)爭(zhēng)格局,對(duì)營(yíng)銷渠道管理存在的問(wèn)題進(jìn)行分析,為進(jìn)一步的推廣和滲透電信業(yè)務(wù)提供指導(dǎo)作用。并對(duì)營(yíng)銷渠道管理的優(yōu)化方案,分別從渠道的管理、渠道的服務(wù)、渠道的支撐3個(gè)方面進(jìn)行詳細(xì)分析,建立一個(gè)多元化、扁平化的營(yíng)銷渠道,為公司今后隨著市場(chǎng)環(huán)境的變化對(duì)渠道的改革建設(shè)提供理論指導(dǎo),也為在中衛(wèi)電信3G業(yè)務(wù)的推廣指明發(fā)展方向,有助于公司在3
3、G時(shí)代的市場(chǎng)機(jī)會(huì)中,以科學(xué)的營(yíng)銷渠道管理取得絕對(duì)的競(jìng)爭(zhēng)優(yōu)勢(shì)。關(guān)鍵詞:營(yíng)銷,渠道,管理AbstractWithChina'stelecomindustryrestructuring,thecompetitionbetweenoperatorsbecomemoreandmorefierce.Formedarestructuringofthethreepillarsofthesituation,thenewmobile,newunicom,newtelecommunicationallhasanationalnetworkresources,andsizeandstrengt
4、hareveryclose,allhavethefullserviceoperationskillsandstrongcompetitiveness.Chinatelecomfacingunprecedentedpressure,butalsomanyhiddenopportunities,howinfiercecompetitionpattern,implemententerprisestrategicplanning,marketingchannelplayacrucialrole.Withftxednetworkofincomesteadily,themobile
5、marketdominatedbyChinamobile,howcan3rdGenerationinthecompetitiveenvironment,realizethemaximizationoftheenterprise'sinterests,andimproveenterpriseefficiency,istheenterpriseisveryseriously.Therefore,weshouldnotonlydevelopinfluentialagentchannelsofthebusinessoperationoftelecommunications,bu
6、talsostrengthentheirownchanneloftheintegrationofresources,improvetheirownchannelmanagementability,marketingchannelsandmarketingpersonnel’Slevelofcomprehensivequality,unceasinglyinthemarketcompetitionholdmoremarketshare.ThispapermainlythroughtheChinatelecomzhong’weibranchchannelsofthepres
7、entsituation,theexistingproblemsandthecompetitionpattern,tochannelmanagementandtheanalysisofexistingproblems,forfurtherpromotionandpenetrationtelecombusinessprovidesguidancefunction.Andtheoptimizationofthemarketingchannelmanagementsolutions,separatelyfromthechannelofthema